Terms and conditions

1. Service provider

Services are provided by Issraa Bourkiz, sole trader (EI) operating under the trade name “Studio Arsy”, whose full details are given in the legal notice.

2. Services

Studio Arsy offers visual identity design, web design and website creation, art direction and design of materials, as well as end-to-end packages. The precise content of each service is detailed in the quote given to the client.

3. Quote and order

Each project is the subject of a free, personalised quote, valid for À compléter : durée de validité, par exemple 30 jours.

The order becomes final upon receipt of the quote, dated and signed with the words “Bon pour accord” (approved), together with payment of the deposit. Signing the quote constitutes acceptance of these terms and conditions.

4. Prices

The prices shown on the website are indicative and expressed in euros, net of tax. The final price is the one stated in the accepted quote.

VAT not applicable, article 293 B of the French General Tax Code.

Any service not included in the original quote will be the subject of an additional quote.

5. Payment terms

• A deposit of À compléter : pourcentage % of the total amount is due upon order.
• The balance is payable À compléter : à la livraison / selon l’échéancier du devis.
• Invoices are payable by À compléter : moyens de paiement acceptés, within À compléter : nombre days of their issue.
• No discount is granted for early payment.

6. Late payment

For business clients, any late payment automatically incurs penalties calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation, plus 10 percentage points, as well as a fixed recovery fee of €40 (articles L441-10 and D441-5 of the French Commercial Code).

For all clients, late payment allows Studio Arsy to suspend work in progress until payment is received.

7. Process and timelines

The production schedule is agreed with the client and set out in the quote. The client undertakes to provide the necessary elements (text, images, access, information) within the agreed timeframes and to take part in the approval stages.

Any delay in providing elements or approvals pushes back the delivery dates accordingly.

8. Approvals and changes

The quote specifies the number of rounds of changes included at each stage (À compléter : nombre). Beyond that, or in the event of a change of direction after approval, additional changes are invoiced under an additional quote.

9. Intellectual property

The creations remain the property of Studio Arsy until the service has been paid in full.

After full payment, Studio Arsy assigns to the client the economic copyright (reproduction, representation, adaptation) in the final creations delivered, for the uses, media, territories and duration specified in the quote, in accordance with article L131-3 of the French Intellectual Property Code.

Unselected concepts, sketches and working documents remain the property of Studio Arsy. Source files are only provided if the quote says so.

10. References and portfolio

Unless the client requests otherwise in writing, Studio Arsy may show the work in its portfolio, on its website and on its social media, once the project has been made public by the client.

11. Right of withdrawal (private clients)

Private clients have 14 days from the signature of the quote to exercise their right of withdrawal, without having to give a reason (article L221-18 of the French Consumer Code), by sending their request by email to [email protected].

If the client expressly requests that the service begin before the end of this period, they remain liable for the amount corresponding to the work carried out up to their withdrawal (article L221-25). The right of withdrawal can no longer be exercised once the service has been fully performed before the end of the period, with their express agreement (article L221-28).

This right does not apply to business clients.

12. Cancellation

If the client cancels the order after the withdrawal period, the deposit is retained by Studio Arsy and any work already carried out is invoiced pro rata. À compléter : conditions particulières éventuelles

13. Liability

Studio Arsy is bound by an obligation of means. The client guarantees that they hold the rights to the elements they provide (text, images, logos) and remains responsible for their content.

It is the client’s responsibility to check the availability of their name and logo and, if they wish, to register them as a trademark, in particular with the INPI (French intellectual property office).

14. Force majeure

Neither party can be held liable for a failure to meet its obligations resulting from a case of force majeure within the meaning of article 1218 of the French Civil Code.

15. Personal data

Data collected as part of the business relationship is processed in accordance with the website’s privacy policy.

16. Consumer mediation

In the event of a dispute, the client is invited to contact Studio Arsy first in order to find an amicable solution.

In accordance with article L612-1 of the French Consumer Code, private clients may use the following consumer mediator free of charge: À compléter : nom, adresse et site du médiateur.

17. Governing law

These terms and conditions are governed by French law. Failing an amicable agreement, any dispute with a business client falls under the jurisdiction of the courts of À compléter : ville. For private clients, the statutory rules on jurisdiction apply.